The item I purchased has not been reflected.

If an item you purchased has not been reflected, please try restarting your device.

Please also note that it may take some time for the item to be reflected.

If it is still not reflected after restarting and waiting a while, please take the following steps according to your OS.

■For iOS Device Users

Please contact the support center of the store you use directly regarding restoring purchased items.

■For Android Device Users

Please try the following steps "restart your device, and clear the cache and data of the Play Store".

1. Open your device's Settings app
2. Tap [Apps & notifications] > [See all apps]
3. Scroll down and tap [Google Play Store]
4. Tap [Storage] > [Clear cache]
5. Next, tap [Clear data]
6. Open the Play Store again and try downloading again

If this doesn't resolve the issue, please contact us here.