Purchases, Shop, Items / Can't make a purchase, Purchased items not received
- In what order are Gacha Tickets used?
- What should I do with "Support Items" I don't need?
- I can't use a Gift Code.
- My unused Gacha Tickets have disappeared.
- I obtained Crystals, but the "Support Card" is not unlocked.
- I don't know how to use an item.
- I can't find a Player or Support Card I should have obtained.
- The app crashed during a Gacha pull and only my Gold Medals were used.
- I can't receive a specific item / It is not reflected.
- Tournament Rewards have not been granted even after the scheduled date.
- My Gold Medals decreased on their own.
- The name of an Event Reward is wrong / The correct name is not displayed.
- I can't pull from the Gacha.
- My Gold Medals are not in my Gifts.
- I can't find the Exchange Shop even though it's within the period.
- I haven't received the reward for a Mission I completed.
- I can't complete a Mission.
- My top-up balance has not been updated.
- I want to change my payment method.
- What payment methods are available on the Browser Version (Official Site)?
- What payment methods are available in the app version?
- Please tell me about product details and sales periods.
- I requested a refund by mistake.
- My previous Login ID information remains on the Browser Version (Official Site).
- I purchased an item by mistake.
- A message appears on the item purchase screen and I cannot make a purchase.
- I received a receipt for an amount different from what I purchased.
- I can't tap the purchase button / An error occurs when I make a purchase.
- I received an item different from the one shown on the purchase screen.
- The item I purchased has not been reflected.