I can't pull from the Gacha.

■If you cannot use a Gacha Ticket you own

Gacha Tickets can be used from "Gacha Ticket" in the Gacha screen.

[Gacha] > [Regular Gacha] > [Gacha Ticket]

* Some Gacha Tickets, such as the "Selectable Gacha Ticket" and "Exclusive Gacha Ticket," can be used on the relevant Gacha Machine.

■If the Gacha you are looking for is not available

Some Gacha are available only during specific Event Periods or times.

For Event Periods and times, please check the details page of the relevant Gacha.

If this doesn't resolve the issue, please contact us here.