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Recent activity by サポート-
My previous Login ID information remains on the Browser Version (Official Site).
To correctly reflect your current account information, please perform "Change Password" from Data Transfer Settings. After changing it, the login screen will be displayed when you access the Offici...
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I purchased an item by mistake.
We apologize, but as a general rule, we are unable to offer refunds, cancellations, or exchanges for other products for returns made for personal reasons or purchases made by mistake. Please make s...
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A message appears on the item purchase screen and I cannot make a purchase.
If a violation of the Terms of Service or inappropriate conduct (such as fraudulent cancellation requests after purchase) is identified, we may restrict the use of some features on the account in q...
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I received a receipt for an amount different from what I purchased.
Receipts and notifications you receive after purchasing items may be issued for an amount that combines charges for services other than this app or past purchases. Also, due to system reasons, noti...
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I can't tap the purchase button / An error occurs when I make a purchase.
We will look into the details, so please contact us here.
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I received an item different from the one shown on the purchase screen.
We will look into the details, so please contact us here.
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The item I purchased has not been reflected.
If an item you purchased has not been reflected, please try restarting your device. Please also note that it may take some time for the item to be reflected. If it is still not reflected after rest...
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I want to change my data transfer password.
Your data transfer password can be changed on the following screen. [Menu] > [Data Transfer Settings] > [Change Password] If you are unable to transfer your data yourself, for example because you h...
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I forgot my Login ID/password.
■About Your Login ID: Please check it from [Menu] > [Data Transfer Settings] in the app. ■About Your Password: If you have forgotten your data transfer password, you can reset it. Please reset your...
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Feedback and Requests
Thank you for playing "Captain Tsubasa: My Golden XI." To help us provide a better service, the operations team welcomes your valuable feedback and requests. If you have suggestions such as "I'd li...