Tournament Rewards have not been granted even after the scheduled date.

The distribution schedule for each reward is described on the details page, so please check it there. Please note that Titles may be granted later than the scheduled date. We appreciate your understanding.

Also, please check that the filter and sort settings are appropriate in "Claim History" in Gifts and on the item screen.

If rewards have not been granted after waiting for some time past the scheduled date, or if they are still not reflected after checking the settings above, please also try the following steps.

●Go to "Settings" in the Menu and change the "Effect Settings" to "Lite Version"

●Restart the app and perform "Repair Data" from [Menu] on the title screen

●Restart your device

* After restarting, please wait about 10 to 20 minutes before launching the app.

●Launch the app in an environment with a stable connection

* Please avoid situations where connection speed may be limited, such as while on the move or in crowded places.

* If you are using Wi-Fi, please check whether the issue improves on a different Wi-Fi network.

●Close any other apps or browsers that are running

●Reinstall the app

* If you do so, be sure to follow the steps below before deleting the app.

Steps:

1. Set a password in [Menu] > [Data Transfer Settings].

1. Make a note of the "Login ID" shown on the same screen and the "Password" you set.

If this doesn't resolve the issue, please contact us here.