I can't find the item I exchanged at the Exchange Shop.

Please check whether the item you exchanged is in [Menu] > [Owned Items List].

Also, the "Filter" function may be affecting the display on screens such as "Player," "Support Card," and "Support Item," or the item may have been converted into a "Crystal" because it was a duplicate.

■Resetting Display Settings

On screens such as "Player," "Support Card," and "Support Item," if the Filter function is ON, some items may not be displayed. Please select "Reset to Default" to turn the setting OFF, and then check what you own again.

■About Automatic Conversion of Duplicates

If you obtain a "Player" or "Support Card" that you already own, it will automatically be converted into the corresponding "Crystal."

By collecting a certain number of Crystals, you can "Enhance" the corresponding Player or Support Card.

If this doesn't resolve the issue, please contact us here.