サポート
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Recent activity by サポート-
The app crashed during a Gacha pull and only my Gold Medals were used.
If your Gold Medals or free pulls have been used, the results of the Gacha have been applied correctly. Please check whether the item is in [Menu] > [Owned Items List]. It is possible that the "Fil...
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The app crashed during a Gacha pull and only my Gold Medals were used.
If your Gold Medals or free pulls have been used, the results of the Gacha have been applied correctly. Please check whether the item is in [Menu] > [Owned Items List]. It is possible that the "Fil...
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I can't find the item I exchanged at the Exchange Shop.
Please check whether the item you exchanged is in [Menu] > [Owned Items List]. Also, the "Filter" function may be affecting the display on screens such as "Player," "Support Card," and "Support Ite...
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Items I got from the Gacha are not showing up.
Please check whether the item you obtained is in [Menu] > [Owned Items List]. Also, the "Filter" function may be affecting the display on screens such as "Player," "Support Card," and "Support Item...
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How do I transfer my data?
To transfer your data to a device after changing devices, you need to set up either your "Login ID (or Email Address) / Password" or an external (Apple / Google) account. ■Preparation on Your Old D...
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My settings are not saved / are reset.
Please try the following steps. ●Go to "Settings" in the Menu and change the "Effect Settings" to "Lite Version" ●Restart the app and perform "Repair Data" from [Menu] on the title screen ●Restart...
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The screen doesn't respond when I tap (click).
Please try the following steps. ●Go to "Settings" in the Menu and change the "Effect Settings" to "Lite Version" ●Restart the app and perform "Repair Data" from [Menu] on the title screen ●Restart...
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Text is garbled / Text overflows its frame.
Please try the following steps. ●Go to "Settings" in the Menu and change the "Effect Settings" to "Lite Version" ●Restart the app and perform "Repair Data" from [Menu] on the title screen ●Restart...
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Images of Players, Avatars, or backgrounds look wrong / are distorted.
Please try the following steps. ●Go to "Settings" in the Menu and change the "Effect Settings" to "Lite Version" ●Restart the app and perform "Repair Data" from [Menu] on the title screen ●Restart...
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Screen transitions do not work properly.
Please try the following steps. ●Go to "Settings" in the Menu and change the "Effect Settings" to "Lite Version" ●Restart the app and perform "Repair Data" from [Menu] on the title screen ●Restart...