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You can enter Gift Codes on the [Gift Code Entry Screen] of the official "Captain Tsubasa: My Golden XI" game website. Please also check the following points. ●Whether the Player ID or Gift Code wa...

Some items have an expiration date. Please check via [Menu] > [Owned Items List] > [Item Details] (press and hold to display). If this doesn't resolve the issue, please contact us here.

Unlike Players, "Support Cards" cannot be unlocked or obtained by using Crystals. To use the Crystals you obtained, you will need to obtain the corresponding Support Card separately. If this doesn'...

Some items have an expiration date. Please check via [Menu] > [Owned Items List] > [Item Details] (press and hold to display). If this doesn't resolve the issue, please contact us here.

Unlike Players, "Support Cards" cannot be unlocked or obtained by using Crystals. To use the Crystals you obtained, you will need to obtain the corresponding Support Card separately. If this doesn'...

It is possible that the "Filter" function may be affecting the display on screens such as "Player," "Support Card," and "Support Item," or the item may have been converted into a "Crystal" because ...

You may be able to check how to use each item in the "Owned Items List." Please check via [Menu] > [Owned Items List] > [Item Details] (press and hold to display). If this doesn't resolve the issue...

It is possible that the "Filter" function may be affecting the display on screens such as "Player," "Support Card," and "Support Item," or the item may have been converted into a "Crystal" because ...

If your Gold Medals or free pulls have been used, the results of the Gacha have been applied correctly. Please check whether the item is in [Menu] > [Owned Items List]. It is possible that the "Fil...

Changing your Player Name requires 500 "Gold Medals." * Player Names can be up to 8 characters long. * Emoji and some characters may not be usable. * Symbols may not display correctly. * Names cont...